{"id":24509,"date":"2025-04-30T04:35:11","date_gmt":"2025-04-30T08:35:11","guid":{"rendered":"https:\/\/diabsolut.com\/?p=24509"},"modified":"2025-12-05T07:25:34","modified_gmt":"2025-12-05T12:25:34","slug":"fonctionnalites-field-service-lancements-de-salesforce-2025","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/fonctionnalites-field-service-lancements-de-salesforce-2025\/","title":{"rendered":"Fonctionnalit\u00e9s Field Service – Lancements de Salesforce 2025"},"content":{"rendered":"

\"SalesforceFonctionnalit\u00e9s Field Service – Lancements de<\/span> Salesforce<\/h1>\n

Gardez une longueur d’avance gr\u00e2ce aux derni\u00e8res innovations de Salesforce con\u00e7ues pour am\u00e9liorer vos op\u00e9rations de service sur le terrain<\/a>. Explorez les points forts ci-dessous et d\u00e9couvrez comment ces fonctionnalit\u00e9s peuvent apporter encore plus de valeur \u00e0 votre organisation.<\/p>\n

Version de printemps – Salesforce<\/strong><\/h3>\n
Avril 16, 2025<\/span><\/h6>\n

La version Printemps 2025 apporte de nouvelles fonctionnalit\u00e9s performantes pour simplifier les flux de travail mobiles, am\u00e9liorer la s\u00e9curit\u00e9 des employ\u00e9s et optimiser l’utilisation des ressources. Des formulaires mobiles plus intelligents \u00e0 la planification et \u00e0 l’assistance optimis\u00e9es par l’IA, ces mises \u00e0 jour aident vos \u00e9quipes \u00e0 travailler plus rapidement, plus efficacement et plus efficacement, directement sur le terrain.<\/p>\n\n\n\n\n\n\n\n\n
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Fonctionnalit\u00e9<\/h6>\n<\/td>\n
\n
Description<\/span><\/h6>\n<\/td>\n
\n
Plus d’informations<\/h6>\n<\/td>\n<\/tr>\n
Simplifiez les formulaires mobiles avec Data Capture Flow (disponible en g\u00e9n\u00e9ral)
\n<\/strong><\/td>\n		Gr\u00e2ce \u00e0 la capture de donn\u00e9es, cr\u00e9ez des formulaires utilisant la logique conditionnelle pour simplifier l’exp\u00e9rience mobile, r\u00e9pondre aux saisies des utilisateurs mobiles et r\u00e9duire le temps d’ex\u00e9cution des t\u00e2ches. Auparavant, vous deviez int\u00e9grer des applications externes (par exemple, Youreka) pour cr\u00e9er des formulaires lanc\u00e9s depuis l’application mobile. Gr\u00e2ce au flux de capture de donn\u00e9es, les formulaires sont parfaitement int\u00e9gr\u00e9s \u00e0 la plateforme Salesforce et sont personnalis\u00e9s en fonction de la t\u00e2che. Cette fonctionnalit\u00e9 est particuli\u00e8rement utile pour g\u00e9rer des formulaires complexes et contr\u00f4ler la visibilit\u00e9 des champs.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n
\u00c9coutez en toute s\u00e9curit\u00e9 les briefings pr\u00e9alables au travail en appuyant simplement sur un bouton<\/strong><\/td>\nAssurez la s\u00e9curit\u00e9 de vos travailleurs mobiles en les gardant \u00e9loign\u00e9s de leur t\u00e9l\u00e9phone. Gr\u00e2ce au briefing pr\u00e9-travail g\u00e9n\u00e9ratif d’IA d’Einstein, les travailleurs mobiles peuvent d\u00e9sormais se faire lire le briefing \u00e0 voix haute. Par exemple, si un travailleur se trouve sur un chantier tr\u00e8s fr\u00e9quent\u00e9 et souhaite se pr\u00e9parer tout en restant attentif \u00e0 ce qui se passe autour de lui, il peut \u00e9couter le briefing.<\/td>\n\u00a0Notes de version<\/a><\/td>\n<\/tr>\n
Soyez averti lorsque les travailleurs mobiles arrivent au bureau ou passent devant un lieu de travail<\/strong><\/td>\nPour surveiller la s\u00e9curit\u00e9 des travailleurs mobiles et automatiser les enregistrements, utilisez des actions g\u00e9olocalis\u00e9es avec une nouvelle prise en charge du territoire de service et de ses membres. Vous pouvez d\u00e9clencher des actions lorsque les travailleurs mobiles entrent, sortent ou traversent la zone.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n
Augmentez votre productivit\u00e9 et l’utilisation de vos ressources en comblant facilement les lacunes de planification avec Agentforce<\/strong><\/td>\nPermettez aux r\u00e9partiteurs de se concentrer sur les t\u00e2ches strat\u00e9giques en utilisant les actions de service sur le terrain d’Agentforce pour combler les lacunes du planning. Agentforce utilise vos r\u00e8gles et objectifs m\u00e9tier pour recommander des rendez-vous pour combler les lacunes, puis planifie le rendez-vous s\u00e9lectionn\u00e9 par le r\u00e9partiteur. –> Exploiter Agentforce pour combler les lacunes du planning des ressources.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n
Obtenez facilement des solutions aupr\u00e8s d’Agent Force en incluant des images<\/strong><\/td>\nLes travailleurs mobiles peuvent d\u00e9sormais ajouter des images \u00e0 leur conversation avec leur agent IA dans l’application mobile Field Service. L’agent analyse les images pour aider le travailleur mobile. Les travailleurs peuvent ajouter des images depuis leur galerie ou prendre une photo directement avec leur appareil photo. Par exemple, au lieu d’expliquer un code d’erreur sur un four, ils peuvent ajouter une image illustrant l’information.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

D\u00e9couvrez des fonctionnalit\u00e9s suppl\u00e9mentaires pour Salesforce et Certinia<\/strong><\/h4>\n

Fonctionnalit\u00e9s Agentforce – Lancements de<\/span> Salesforce<\/a><\/p>\n

Fonctionnalit\u00e9s de d\u00e9veloppement – Lancements de<\/span> Salesforce<\/a><\/p>\n

Fonctionnalit\u00e9s d’automatisation des services professionnels (PSA) – Lancements de<\/span> Certinia<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Fonctionnalit\u00e9s Field Service – Lancements de Salesforce Gardez une longueur d’avance gr\u00e2ce aux derni\u00e8res innovations de Salesforce con\u00e7ues pour am\u00e9liorer vos op\u00e9rations de service sur le terrain. Explorez les points forts ci-dessous et d\u00e9couvrez comment ces fonctionnalit\u00e9s peuvent apporter encore plus de valeur \u00e0 votre organisation. Version de printemps – Salesforce Avril 16, 2025 La…<\/p>\n","protected":false},"author":53,"featured_media":24520,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2773,2054],"tags":[2832,2836,2837,2909,2841,2843,2831,2844],"class_list":["post-24509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-salesforce-fr","category-blog-services-mobiles","tag-agentforce-ai-fr","tag-field-service-automation-fr","tag-mobile-workforce-tools-fr","tag-salesforce-field-service-fr-2","tag-salesforce-mobile-app-updates-fr","tag-service-cloud-updates-fr","tag-spring-2025-salesforce-release-fr","tag-technician-productivity-fr"],"yoast_head":"\nFonctionnalit\u00e9s Field Service - Lancements de Salesforce 2025 - Diabsolut<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les nouvelles fonctionnalit\u00e9s de Salesforce Field Service, notamment Agentforce IA et les am\u00e9liorations du flux de travail mobile.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diabsolut.com\/fonctionnalites-field-service-lancements-de-salesforce-2025\/?lang=fr\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fonctionnalit\u00e9s Field Service - 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