{"id":24493,"date":"2025-04-30T02:22:16","date_gmt":"2025-04-30T06:22:16","guid":{"rendered":"https:\/\/diabsolut.com\/?p=24493"},"modified":"2026-03-13T09:21:43","modified_gmt":"2026-03-13T13:21:43","slug":"agentforce-features-salesforce-releases-2025","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/agentforce-features-salesforce-releases-2025\/","title":{"rendered":"Fonctionnalit\u00e9s d’Agentforce – Lancements de Salesforce 2025"},"content":{"rendered":"

\"Agentforce<\/p>\n

Fonctionnalit\u00e9s d’Agentforce – Lancements de Salesforce<\/h1>\n

Cette page pr\u00e9sente les principales fonctionnalit\u00e9s des versions r\u00e9centes et \u00e0 venir de Salesforce. Consultez r\u00e9guli\u00e8rement les mises \u00e0 jour pour suivre l’\u00e9volution des fonctionnalit\u00e9s d’Agentforce<\/a> de Salesforce.<\/p>\n

Version de printemps – Salesforce<\/h3>\n
Avril 16, 2025<\/span><\/h6>\n

Gr\u00e2ce \u00e0 la version Printemps ’25, d\u00e9couvrez la puissance \u00e9volutive d’Agentforce, le framework d’agents IA de Salesforce con\u00e7u pour automatiser les t\u00e2ches, rationaliser les op\u00e9rations et am\u00e9liorer l’exp\u00e9rience utilisateur au sein de votre organisation. Des tests par lots et de la logique d\u00e9cisionnelle aux workflows intelligents et aux interfaces personnalis\u00e9es, Agentforce transforme rapidement le travail des \u00e9quipes.<\/p>\n\n\n\n\n\n\n\n
\n
Fonctionnalit\u00e9<\/h6>\n<\/td>\n
\n
Description<\/span><\/h6>\n<\/td>\n
\n
Plus d’informations<\/h6>\n<\/td>\n<\/tr>\n
Appeler un agent \u00e0 partir d’une classe Flow ou Apex<\/strong><\/td>\nMettez les sujets, les actions et les capacit\u00e9s de raisonnement de vos agents au service de vos utilisateurs en dehors d’une fen\u00eatre de chat gr\u00e2ce \u00e0 des actions invocables personnalis\u00e9es. Appelez un agent Agentforce Service (ASA) ou Agentforce (par d\u00e9faut) pour ex\u00e9cuter des t\u00e2ches en arri\u00e8re-plan ou d\u00e9clench\u00e9es par des \u00e9v\u00e9nements depuis n’importe quel endroit o\u00f9 vous pouvez appeler un flux ou une classe Apex. Ajoutez une action invocable \u00e0 un flux ou \u00e0 une classe Apex et sp\u00e9cifiez la t\u00e2che ex\u00e9cut\u00e9e par l’agent et les conditions qui le d\u00e9clenchent. Pour les actions invocables associ\u00e9es \u00e0 un agent ASA, vous pouvez \u00e9galement sp\u00e9cifier les variables de contexte que vous avez d\u00e9finies pour votre agent afin de lui transmettre les informations dont il a besoin. Vous pouvez appeler plusieurs fois le m\u00eame agent pour g\u00e9rer des t\u00e2ches connexes, ou appeler plusieurs agents depuis le m\u00eame flux pour g\u00e9rer des t\u00e2ches plus sp\u00e9cialis\u00e9es.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n
Test par lots avec Agentforce Testing Center<\/strong><\/td>\nLes tests sont essentiels au lancement d’un agent fiable, mais tester les \u00e9nonc\u00e9s \u00e9tape par \u00e9tape prend du temps. Gr\u00e2ce au Centre de tests, vous pouvez d\u00e9sormais tester \u00e0 grande \u00e9chelle en utilisant des tests par lots dans votre sandbox, r\u00e9duisant ainsi le temps de test de plusieurs jours \u00e0 quelques minutes. Nous fournissons un mod\u00e8le CSV pour vous aider \u00e0 organiser vos donn\u00e9es et \u00e0 les utiliser.<\/td>\n\u00a0Notes de version<\/a><\/td>\n<\/tr>\n
Prise de d\u00e9cision de l’agent de contr\u00f4le avec variables<\/strong><\/td>\nEn utilisant des variables dans les instructions, les filtres et comme donn\u00e9es d’entr\u00e9e pour les actions, vous pouvez contr\u00f4ler la fa\u00e7on dont votre agent utilise les sujets et les actions et lui fournir plus d’informations sur une conversation. Un agent IA inclut des variables standard associ\u00e9es \u00e0 son type. Vous pouvez \u00e9galement cr\u00e9er des variables de conversation personnalis\u00e9es.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n
Am\u00e9liorez l’exp\u00e9rience client avec les surfaces d’agent (version b\u00eata)<\/strong><\/td>\nLes surfaces offrent \u00e0 l’agent IA un contexte sp\u00e9cifique \u00e0 l’exp\u00e9rience et un formatage de contenu enrichi qui lui permettent de proposer des exp\u00e9riences personnalis\u00e9es et coh\u00e9rentes sur plusieurs canaux, interfaces et applications. Gr\u00e2ce aux surfaces, votre agent s’adapte aux exp\u00e9riences auxquelles vous l’ajoutez. La surface de messagerie comprend deux formats de r\u00e9ponse adaptatifs et est disponible pour les agents Agentforce Service connect\u00e9s aux canaux de messagerie am\u00e9lior\u00e9s.<\/td>\nNotes de version<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

D\u00e9couvrez des fonctionnalit\u00e9s suppl\u00e9mentaires pour Salesforce et Certinia<\/strong><\/h4>\n

Fonctionnalit\u00e9s de service sur le terrain – Lancements de Salesforce<\/a><\/p>\n

Fonctionnalit\u00e9s de d\u00e9veloppement – Lancements de Salesforce<\/a><\/p>\n

Fonctionnalit\u00e9s d’automatisation des services professionnels (PSA) – Lancements de Certinia<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Fonctionnalit\u00e9s d’Agentforce – Lancements de Salesforce Cette page pr\u00e9sente les principales fonctionnalit\u00e9s des versions r\u00e9centes et \u00e0 venir de Salesforce. Consultez r\u00e9guli\u00e8rement les mises \u00e0 jour pour suivre l’\u00e9volution des fonctionnalit\u00e9s d’Agentforce de Salesforce. Version de printemps – Salesforce Avril 16, 2025 Gr\u00e2ce \u00e0 la version Printemps ’25, d\u00e9couvrez la puissance \u00e9volutive d’Agentforce, le framework...","protected":false},"author":53,"featured_media":24525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3150,2773],"tags":[2832,2833,2834,2835,2836,2837,2838,2839,2840,2909,2841,2842,2843,2831,2844],"class_list":["post-24493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-ia","category-blog-salesforce-fr","tag-agentforce-ai-fr","tag-agentforce-automation-tools-fr","tag-agentforce-variables-fr","tag-ai-invocable-actions-salesforce-fr","tag-field-service-automation-fr","tag-mobile-workforce-tools-fr","tag-salesforce-agentforce-fr","tag-salesforce-ai-agent-features-fr","tag-salesforce-ai-for-business-fr","tag-salesforce-field-service-fr-2","tag-salesforce-mobile-app-updates-fr","tag-salesforce-testing-center-fr","tag-service-cloud-updates-fr","tag-spring-2025-salesforce-release-fr","tag-technician-productivity-fr"],"yoast_head":"\nFonctionnalit\u00e9s d'Agentforce - 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