{"id":20573,"date":"2024-04-30T11:32:57","date_gmt":"2024-04-30T15:32:57","guid":{"rendered":"https:\/\/diabsolut.com\/?p=20573"},"modified":"2025-09-17T10:45:32","modified_gmt":"2025-09-17T14:45:32","slug":"application-sfs-x","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/application-sfs-x\/","title":{"rendered":"Am\u00e9liorer les services sur le terrain avec SFS-X"},"content":{"rendered":"<h1>Am\u00e9liorer les services sur le terrain avec SFS-X<\/h1>\n<h6><strong>Auteure: Veronique Fugere<\/strong><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-20568 \" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-450x300.jpg\" alt=\"SFS-X Application\" width=\"474\" height=\"316\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-450x300.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-300x200.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-1024x683.jpg 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-768x512.jpg 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-550x367.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-175x117.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-140x93.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-600x400.jpg 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-500x333.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-225x150.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-200x133.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-170x113.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-1000x667.jpg 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-263x175.jpg 263w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-60x40.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-90x60.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-150x100.jpg 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-130x87.jpg 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-75x50.jpg 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-1400x933.jpg 1400w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-1200x800.jpg 1200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-110x73.jpg 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-50x33.jpg 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-40x27.jpg 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-350x233.jpg 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024-185x123.jpg 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024.jpg 1500w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><\/p>\n<p>SFS-X est un ensemble complet de fonctionnalit\u00e9s con\u00e7ues pour optimiser les op\u00e9rations de Salesforce Field Service. Notre objectif est de fournir des solutions qui optimisent la productivit\u00e9, simplifient les flux de travail et renforcent la s\u00e9curit\u00e9 des \u00e9quipes de service sur le terrain de toutes tailles.<\/p>\n<p>Nous sommes ravis de vous pr\u00e9senter SFS-X (Salesforce Field Service Extensions), notre derni\u00e8re application d\u00e9sormais disponible <a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2023-12-23\/kb3cgc\" target=\"_blank\" rel=\"noopener\">AppExchange<\/a>.<\/p>\n<p>Dans cet article, nous expliquerons pourquoi nous avons d\u00e9velopp\u00e9 cette application, mettrons en avant ses fonctionnalit\u00e9s cl\u00e9s, pr\u00e9senterons nos projets et d\u00e9montrerons pourquoi SFS-X est un investissement important pour la r\u00e9ussite de votre service sur le terrain.<\/p>\n<h4><strong>De l&rsquo;exp\u00e9rience au produit<\/strong><\/h4>\n<p>Le concept de SFS-X est n\u00e9 de plus de deux d\u00e9cennies de mise en \u0153uvre de solutions de service sur le terrain dans diff\u00e9rents secteurs. Apr\u00e8s avoir constat\u00e9 \u00e0 maintes reprises les m\u00eames lacunes dans les outils existants, notre \u00e9quipe a con\u00e7u SFS-X pour r\u00e9pondre directement \u00e0 ces d\u00e9fis et optimiser la valeur de Salesforce Field Service.<\/p>\n<p>Nos solutions SFS-X:<\/p>\n<ul>\n<li>Combler les lacunes courantes rencontr\u00e9es par les r\u00e9partiteurs, les superviseurs et les techniciens<\/li>\n<li>Am\u00e9liorer l&rsquo;efficacit\u00e9, la s\u00e9curit\u00e9 et l&rsquo;exp\u00e9rience utilisateur mobile<\/li>\n<li>Rationaliser les op\u00e9rations de service sur le terrain pour les entreprises de toutes tailles<\/li>\n<li>Offrir des fonctionnalit\u00e9s adapt\u00e9es aux connaissances du secteur et aux retours clients<\/li>\n<\/ul>\n<h5>Fonctionnalit\u00e9s actuelles<\/h5>\n<p>Les fonctionnalit\u00e9s actuellement disponibles dans SFS-X incluent\u00a0:<\/p>\n<p><strong>Affichage mobile<\/strong><br \/>\nOptimiser la fa\u00e7on dont les techniciens interagissent avec les donn\u00e9es de service sur le terrain en contr\u00f4lant l&rsquo;organisation des champs et des onglets pour une pr\u00e9sentation mobile personnalis\u00e9e. Cela \u00e9limine le d\u00e9filement interminable et l&rsquo;encombrement, permettant aux administrateurs de pr\u00e9senter exactement les bonnes informations dans le bon ordre pour les techniciens sur mobile.<\/p>\n<p><strong>Minuteur et syst\u00e8me d&rsquo;alerte pour le travail isol\u00e9<\/strong><br \/>\nAssurez la s\u00e9curit\u00e9 des techniciens en envoyant des alertes en temps r\u00e9el aux r\u00e9partiteurs lorsqu&rsquo;ils signalent qu&rsquo;ils travaillent seuls dans des environnements \u00e0 haut risque. Les r\u00e9partiteurs sont avertis de l&rsquo;expiration des temporisations, garantissant une intervention rapide en cas de besoin.<\/p>\n<p><strong>Alerte de panique<\/strong><br \/>\nFournir aux techniciens un moyen direct de signaler les urgences depuis leur appareil mobile. D&rsquo;une simple action, les r\u00e9partiteurs re\u00e7oivent des notifications imm\u00e9diates, permettant une intervention rapide et le respect des protocoles d&rsquo;urgence.<\/p>\n<p><strong>Transitions de statut dynamiques<\/strong><br \/>\nSimplifiez la mise \u00e0 jour des rendez-vous en affichant uniquement les prochaines options de statut valides. Cela guide les techniciens tout au long du cycle de vie d&rsquo;un rendez-vous de service, r\u00e9duit les erreurs et acc\u00e9l\u00e8re le processus de mise \u00e0 jour.<\/p>\n<p><strong>Indisponibilit\u00e9s r\u00e9currentes en masse<\/strong><br \/>\nAidez les r\u00e9partiteurs \u00e0 optimiser la planification en cr\u00e9ant des absences r\u00e9currentes (vacances, cong\u00e9s maladie, formation, etc.) pour un ou plusieurs techniciens. La flexibilit\u00e9 des mod\u00e8les de r\u00e9currence et des param\u00e8tres de fr\u00e9quence r\u00e9duit les frais administratifs tout en am\u00e9liorant la visibilit\u00e9 sur la disponibilit\u00e9 des effectifs.<\/p>\n<p><strong>Application de gestion des feuilles de temps<\/strong><br \/>\nPermettez aux techniciens d&rsquo;enregistrer, de consulter et de suivre le temps directement dans Salesforce Field Service. Les vues hebdomadaires, les approbations simplifi\u00e9es et la cr\u00e9ation automatis\u00e9e d&rsquo;entr\u00e9es offrent aux superviseurs et aux \u00e9quipes de paie un processus plus clair et plus efficace pour la gestion des relev\u00e9s de temps.<\/p>\n<p><strong>Moteur de r\u00e8gles de temps<\/strong><br \/>\nCat\u00e9gorisez automatiquement le temps enregistr\u00e9 dans des cat\u00e9gories personnalis\u00e9es (par exemple, R\u00e9gulier, Suppl\u00e9mentaire ou Double-temps) en fonction de seuils configurables. Le moteur garantit pr\u00e9cision et transparence, \u00e9liminant les erreurs de calcul manuelles et garantissant la conformit\u00e9 du suivi du temps avec les r\u00e8gles et politiques de l&rsquo;entreprise.<\/p>\n<h4><strong>Soutien et innovation continue<\/strong><\/h4>\n<p>Ces fonctionnalit\u00e9s ne sont qu&rsquo;un d\u00e9but. Nous nous engageons \u00e0 apporter continuellement de la valeur ajout\u00e9e gr\u00e2ce \u00e0 de nouvelles versions et am\u00e9liorations.<\/p>\n<ul>\n<li>Les demandes de nouvelles fonctionnalit\u00e9s sont \u00e9valu\u00e9es afin de garantir leur ad\u00e9quation et leur valeur ajout\u00e9e pour le client.<\/li>\n<li>Les fonctionnalit\u00e9s \u00e0 forte valeur ajout\u00e9e sont prioritaires pour le d\u00e9veloppement.<\/li>\n<li>Les am\u00e9liorations sont bas\u00e9es sur les retours clients et les mises \u00e0 jour de la plateforme Salesforce.<\/li>\n<\/ul>\n<p>Notre \u00e9quipe de livraison accompagne chaque \u00e9tape de l&rsquo;adoption avec des guides d&rsquo;installation, des formations, une assistance \u00e0 la configuration et des recommandations de bonnes pratiques, garantissant ainsi des am\u00e9liorations mesurables d\u00e8s le premier jour avec SFS-X.<\/p>\n<h4><strong>Fonctionnalit\u00e9s s\u00e9lectionnables et mod\u00e8le de tarification flexible<\/strong><\/h4>\n<p>Nous savons que chaque organisation a des besoins uniques. C&rsquo;est pourquoi SFS-X vous permet d&rsquo;activer de mani\u00e8re s\u00e9lective uniquement les fonctionnalit\u00e9s les plus importantes pour votre entreprise.<\/p>\n<p>Notre mod\u00e8le tarifaire refl\u00e8te cette flexibilit\u00e9 en prenant en compte\u00a0:<\/p>\n<ul>\n<li>Fonctionnalit\u00e9s activ\u00e9es<\/li>\n<li>Approche de licence<\/li>\n<li>Nombre d&rsquo;utilisateurs<\/li>\n<li>Niveau de support<\/li>\n<li>Frais d&rsquo;application applicables<\/li>\n<\/ul>\n<p>Cela garantit \u00e0 nos clients un juste \u00e9quilibre entre valeur et co\u00fbt.<\/p>\n<h4><strong>Retour sur investissement et avantages par rapport aux solutions personnalis\u00e9es<\/strong><\/h4>\n<p>Les \u00e9quipes de service sur le terrain ont souvent besoin de fonctionnalit\u00e9s allant au-del\u00e0 des configurations standard, ce qui entra\u00eene des personnalisations co\u00fbteuses. SFS-X offre une meilleure approche\u00a0:<\/p>\n<ul>\n<li>Co\u00fbts de d\u00e9veloppement et de maintenance r\u00e9duits par rapport aux solutions personnalis\u00e9es<\/li>\n<li>Support et mises \u00e0 jour continus pour une compatibilit\u00e9 optimale avec les versions Salesforce<\/li>\n<li>Flexibilit\u00e9 int\u00e9gr\u00e9e pour s&rsquo;adapter \u00e0 l&rsquo;\u00e9volution des besoins de l&rsquo;entreprise<\/li>\n<\/ul>\n<p>Bien que le d\u00e9veloppement de packages g\u00e9r\u00e9s comporte ses propres d\u00e9fis, notamment des tests rigoureux, du codage et des processus de publication, nous nous engageons \u00e0 fournir des solutions fiables, \u00e9volutives et de haute qualit\u00e9 \u00e0 nos clients.<\/p>\n<h4><strong>Votre partenaire pour une gestion r\u00e9ussie des services sur le terrain<\/strong><\/h4>\n<p>Pour optimiser vos op\u00e9rations, consid\u00e9rez SFS-X comme une extension de votre solution Salesforce.<\/p>\n<p>N&rsquo;h\u00e9sitez pas \u00e0 <a href=\"https:\/\/diabsolut.com\/?page_id=30454&#038;lang=fr\" target=\"_blank\" rel=\"noopener\">nous contacter<\/a> pour tout conseil, support ou service dont vous pourriez avoir besoin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Am\u00e9liorer les services sur le terrain avec SFS-X Auteure: Veronique Fugere SFS-X est un ensemble complet de fonctionnalit\u00e9s con\u00e7ues pour optimiser les op\u00e9rations de Salesforce Field Service. Notre objectif est de fournir des solutions qui optimisent la productivit\u00e9, simplifient les flux de travail et renforcent la s\u00e9curit\u00e9 des \u00e9quipes de service sur le terrain de&#8230;<\/p>\n","protected":false},"author":29,"featured_media":20568,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3160,2773,2054],"tags":[2635,2242,2057,2634,2633],"class_list":["post-20573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-app-integration-fr","category-blog-salesforce-fr","category-blog-services-mobiles","tag-appexchange-fr","tag-diab-fr","tag-field-service-fr","tag-isv-app-fr","tag-sfs-x-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Am\u00e9liorer les services sur le terrain avec SFS-X - Diabsolut<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez SFS-X, l&#039;application ultime pour optimiser les op\u00e9rations de service sur le terrain de Salesforce, de l&#039;efficacit\u00e9 du r\u00e9partiteur \u00e0 la s\u00e9curit\u00e9 du technicien.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diabsolut.com\/application-sfs-x\/?lang=fr\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9liorer les services sur le terrain avec SFS-X\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez SFS-X, l&#039;application ultime pour optimiser les op\u00e9rations de service sur le terrain de Salesforce, de l&#039;efficacit\u00e9 du r\u00e9partiteur \u00e0 la s\u00e9curit\u00e9 du technicien.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/diabsolut.com\/application-sfs-x\/?lang=fr\" \/>\n<meta property=\"og:site_name\" content=\"Diabsolut\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DiabsolutCom\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-30T15:32:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T14:45:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2024\/04\/Diab-Image-Featured-Blog-SFSX-May2024.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"V\u00e9ronique Fug\u00e8re\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Diabsolut\" \/>\n<meta name=\"twitter:site\" content=\"@Diabsolut\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"V\u00e9ronique Fug\u00e8re\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/diabsolut.com\\\/application-sfs-x\\\/?lang=fr#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/diabsolut.com\\\/application-sfs-x\\\/?lang=fr\"},\"author\":{\"name\":\"V\u00e9ronique Fug\u00e8re\",\"@id\":\"https:\\\/\\\/diabsolut.com\\\/#\\\/schema\\\/person\\\/a7b4ea1feec2123e04ba377a46e28132\"},\"headline\":\"Am\u00e9liorer les services sur le terrain avec SFS-X\",\"datePublished\":\"2024-04-30T15:32:57+00:00\",\"dateModified\":\"2025-09-17T14:45:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/diabsolut.com\\\/application-sfs-x\\\/?lang=fr\"},\"wordCount\":1046,\"publisher\":{\"@id\":\"https:\\\/\\\/diabsolut.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/diabsolut.com\\\/application-sfs-x\\\/?lang=fr#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/diabsolut.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/Diab-Image-Featured-Blog-SFSX-May2024.jpg\",\"keywords\":[\"AppExchange\",\"Diab\",\"Field service\",\"ISV app\",\"SFS-X\"],\"articleSection\":[\"App &amp; 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