{"id":12291,"date":"2022-07-26T10:03:00","date_gmt":"2022-07-26T14:03:00","guid":{"rendered":"https:\/\/diabsolut.com\/?p=12291"},"modified":"2025-12-05T07:37:39","modified_gmt":"2025-12-05T12:37:39","slug":"financialforce-psa-et-salesforce-field-service","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/financialforce-psa-et-salesforce-field-service\/","title":{"rendered":"Aper\u00e7u du retour sur investissement\u00a0: Certinia PSA et Salesforce Field Service"},"content":{"rendered":"<h1>Aper\u00e7u du retour sur investissement : Certinia PSA et Salesforce Field Service<strong><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-12283 alignright\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-300x200.jpg\" alt=\"brochure blog FinancialForce PSA Salesforce Time of day Scheduling Diab\" width=\"559\" height=\"372\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-300x200.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-550x367.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-175x117.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-140x93.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-500x333.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-225x150.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-450x300.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-200x133.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-170x113.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-263x175.jpg 263w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-60x40.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling-90x60.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/PSA-TimeOfDayScheduling.jpg 600w\" sizes=\"auto, (max-width: 559px) 100vw, 559px\" \/><\/strong><\/h1>\n<p>Les organisations de service sur le terrain avec <a href=\"https:\/\/www.salesforce.com\/ca\/products\/service-cloud\/field-service\/\" target=\"_blank\" rel=\"noopener\">Salesforce Field Service<\/a> peuvent b\u00e9n\u00e9ficier de plusieurs avantages li\u00e9s \u00e0 la gestion des ordres de travail et des t\u00e2ches en reliant <a href=\"https:\/\/certinia.com\/professional-services-automation\/\" target=\"_blank\" rel=\"noopener\">Certinia PSA<\/a> (Professional Services Automation) \u00e0 Salesforce Field Service pour optimiser leur retour sur investissement (ROI).<\/p>\n<p>Ce blog passera en revue les bases de Salesforce Field Service et de Certinia PSA, ainsi que les prochaines \u00e9tapes pour aller de l&rsquo;avant et am\u00e9liorer votre solution existante, ou planifier les phases d&rsquo;une future mise en \u0153uvre.<\/p>\n<p>Si Salesforce Field Service d\u00e9passe la port\u00e9e des besoins commerciaux imm\u00e9diats de votre organisation et que vous utilisez un CRM Salesforce diff\u00e9rent (par exemple, Sales, Service, Heath ou Manufacturing Cloud), il est toujours possible d&rsquo;obtenir de nombreux avantages du retour sur investissement dans ce blog. Consultez notre brochure <a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2022-07-26\/k7ryzh\/71372\/1658834639gFeP3GCd\/Diabsolut_Brochure_PSA_TimeOfDayScheduling_FR_Jul2022.pdf\" target=\"_blank\" rel=\"noopener\">Certinia PSA et planification horaire<\/a> ou <a href=\"https:\/\/diabsolut.com\/?page_id=30454&#038;lang=fr\" target=\"_blank\" rel=\"noopener\">contactez-nous<\/a> pour plus d&rsquo;informations.<\/p>\n<h4><strong>Les bases : Salesforce, Salesforce Field Service et Certinia PSA<\/strong><\/h4>\n<p><strong>Salesforce\u00a0:<\/strong> Une partie de l&rsquo;attrait d&rsquo;une solution Salesforce r\u00e9side dans la quantit\u00e9 d&rsquo;extensions de plateforme que vous pouvez ajouter afin d\u2019augmenter l&rsquo;efficacit\u00e9 et la productivit\u00e9 de vos ressources. Consid\u00e9rez une plateforme Salesforce comme une base fournie avec des outils pour automatiser et optimiser les processus de votre organisation.<\/p>\n<p>Vous pouvez ajouter \u00e0 cette base encore plus d&rsquo;outils pour automatiser et am\u00e9liorer diff\u00e9rents domaines de votre organisation, et les configurer pour r\u00e9pondre aux besoins sp\u00e9cifiques de votre organisation.<\/p>\n<p><strong>Salesforce Field Service :<\/strong> Nous avons mentionn\u00e9 Salesforce Field Service au d\u00e9but de ce blog, qui est une base id\u00e9ale pour de nombreuses organisations de service sur le terrain. Vous pouvez acc\u00e9der \u00e0 un excellent r\u00e9sum\u00e9 des avantages de Salesforce Field Service<a href=\"https:\/\/www.salesforceben.com\/salesforce-field-service\/\" target=\"_blank\" rel=\"noopener\"> ici<\/a>, mais en bref, il fait partie de la suite de produits Service Cloud et est livr\u00e9 avec de nombreux outils sp\u00e9cifiques au service sur le terrain, comme :<\/p>\n<ul>\n<li>La possibilit\u00e9 de prendre et de suivre les rendez-vous de service.<\/li>\n<li>La possibilit\u00e9 de cr\u00e9er des territoires.<\/li>\n<li>Une interface sp\u00e9cifique au r\u00e9partiteur.<\/li>\n<li>Une application mobile.<\/li>\n<\/ul>\n<p><strong>Certinia PSA :<\/strong> PSA est l&rsquo;une des extensions que vous pouvez ajouter. Il s&rsquo;agit d&rsquo;un syst\u00e8me qui automatise les processus de service professionnels et a \u00e9t\u00e9 con\u00e7u pour fonctionner de mani\u00e8re native avec Salesforce. Cela signifie qu&rsquo;il est facile \u00e0 int\u00e9grer et offre une apparence et une exp\u00e9rience unifi\u00e9es aux utilisateurs finaux au sein de Salesforce.<\/p>\n<ul>\n<li>Il automatise, suit et organise toutes les informations du projet, y compris les horaires, les d\u00e9penses et les t\u00e2ches.<\/li>\n<li>Du point de vue de l&rsquo;utilisateur final, il ressemblera \u00e0 Salesforce, mais fournira des outils suppl\u00e9mentaires.<\/li>\n<\/ul>\n<h4><strong>Certinia PSA et Salesforce Field Service pour un meilleur retour sur investissement<\/strong><\/h4>\n<p>Certinia PSA est un moyen fantastique d&rsquo;obtenir un meilleur retour sur investissement \u00e0 partir de n&rsquo;importe quelle plateforme Salesforce. Examinons sp\u00e9cifiquement les outils de Certinia PSA et comment ils peuvent \u00eatre utilis\u00e9s pour obtenir un ROI plus \u00e9lev\u00e9 :<\/p>\n<ol>\n<li>La n\u00e9cessit\u00e9 de cr\u00e9er manuellement des ordres de travail est \u00e9limin\u00e9e, ce qui permet de gagner du temps dans les allers-retours avec l&rsquo;exp\u00e9dition et r\u00e9duit le risque d&rsquo;erreur due \u00e0 la saisie manuelle.\n<ul>\n<li>Vous gagnez la capacit\u00e9 de g\u00e9rer des projets, des ordres de travail et des t\u00e2ches \u00e0 partir de votre syst\u00e8me Salesforce<\/li>\n<li>Le besoin d&rsquo;entr\u00e9e en double a disparu, donc pas besoin d&rsquo;entrer l&rsquo;heure, de cocher l&rsquo;ach\u00e8vement des t\u00e2ches ou de consigner les d\u00e9tails du projet ou de l&rsquo;ordre de travail dans des syst\u00e8mes distincts.<\/li>\n<\/ul>\n<\/li>\n<li>En plus du point list\u00e9 ci-dessus, l&rsquo;exp\u00e9rience globale de l&rsquo;utilisateur final est am\u00e9lior\u00e9e gr\u00e2ce \u00e0 des \u00e9l\u00e9ments tels que des diagrammes de Gantt pour les t\u00e2ches, une visibilit\u00e9 compl\u00e8te pour le back-office et la r\u00e9partition, le suivi du temps et des d\u00e9penses sur le terrain et aucune connexion distincte.<\/li>\n<li>La gestion et l&rsquo;avancement des projets sont simplifi\u00e9s, car tout peut \u00eatre suivi et g\u00e9r\u00e9 dans un seul syst\u00e8me, y compris les projets en cours ; et vous pouvez attribuer automatiquement des t\u00e2ches sp\u00e9cifiques ou des ordres de travail \u00e0 des projets individuels.\n<ul>\n<li>Le contr\u00f4le sur le terrain est accru gr\u00e2ce \u00e0 une meilleure visibilit\u00e9 et des donn\u00e9es en temps r\u00e9el.<\/li>\n<\/ul>\n<\/li>\n<li>Vous obtenez des informations de diff\u00e9rentes perspectives, ce qui vous permet de collecter des donn\u00e9es plus pr\u00e9cises pour les pr\u00e9visions et la planification.<\/li>\n<li>Lier PSA au travail sur le terrain permet d&rsquo;affiner les contrats et les services, ce qui peut entra\u00eener de meilleures ventes et la possibilit\u00e9 de voir o\u00f9 votre organisation pourrait perdre de l&rsquo;argent.<\/li>\n<\/ol>\n<h4><strong>Prochaines \u00e9tapes<\/strong><\/h4>\n<p>Vous pensez que tout cela sonne bien, mais vous ne savez pas quoi faire ensuite ? Si vous souhaitez en savoir plus sur Certinia PSA, Salesforce Field Service ou comment lier les deux peut aider votre organisation individuelle, <a href=\"https:\/\/diabsolut.com\/?page_id=30454&#038;lang=fr\" target=\"_blank\" rel=\"noopener\">nous sommes l\u00e0 pour vous aider<\/a>.<\/p>\n<ul>\n<li><a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2022-07-26\/k7ryzh\/71372\/1658834639gFeP3GCd\/Diabsolut_Brochure_PSA_TimeOfDayScheduling_FR_Jul2022.pdf\" target=\"_blank\" rel=\"noopener\">Notre brochure PSA sur la planification horaire<\/a><\/li>\n<\/ul>\n<p>Nous utilisons PSA dans notre propre organisation, avons d&rsquo;excellentes d\u00e9mos pour vous guider et sommes toujours pr\u00eats \u00e0 conseiller les organisations sur la fa\u00e7on d&rsquo;arriver l\u00e0 o\u00f9 elles aimeraient aller d&rsquo;une mani\u00e8re qui ait du sens pour leurs ressources, leur calendrier et leurs objectifs.<\/p>\n<p>Si vous \u00eates un utilisateur de Click 8.3 et que vous souhaitez en savoir plus sur Salesforce Field Service comme remplacement pour votre ancien syst\u00e8me, ou si vous ne savez pas quel syst\u00e8me Salesforce r\u00e9pondrait aux besoins individuels de votre organisation, nous avons un certain nombre de ressources et d&rsquo;experts des services sur le terrain pour vous aider.<\/p>\n<ul>\n<li><a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2022-04-04\/hrb71p\" target=\"_blank\" rel=\"noopener\">Notre livre \u00e9lectronique sur la migration Click 8.3<\/a><\/li>\n<li><a href=\"https:\/\/www2.diabsolut.com\/l\/71372\/2022-07-26\/k7rz56\" target=\"_blank\" rel=\"noopener\">Notre migration Click 8.3, webinaire de la table ronde des clients<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aper\u00e7u du retour sur investissement : Certinia PSA et Salesforce Field Service Les organisations de service sur le terrain avec Salesforce Field Service peuvent b\u00e9n\u00e9ficier de plusieurs avantages li\u00e9s \u00e0 la gestion des ordres de travail et des t\u00e2ches en reliant Certinia PSA (Professional Services Automation) \u00e0 Salesforce Field Service pour optimiser leur retour sur&#8230;<\/p>\n","protected":false},"author":53,"featured_media":12283,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2886,2773,2054,3154],"tags":[2114,2754,2057,2909,2390],"class_list":["post-12291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-certinia-fr","category-blog-salesforce-fr","category-blog-services-mobiles","category-blog-services-professionnels","tag-salesforce-fr","tag-diabsolut-2-fr","tag-field-service-fr","tag-salesforce-field-service-fr-2","tag-time-of-day-scheduling-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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