{"id":12138,"date":"2022-07-12T02:05:09","date_gmt":"2022-07-12T06:05:09","guid":{"rendered":"https:\/\/diabsolut.com\/?p=12138"},"modified":"2026-03-10T16:09:00","modified_gmt":"2026-03-10T20:09:00","slug":"quest-ce-que-le-service-de-terrain-connecte","status":"publish","type":"post","link":"https:\/\/diabsolut.com\/fr\/quest-ce-que-le-service-de-terrain-connecte\/","title":{"rendered":"Analyse du secteur : qu&rsquo;est-ce que le service de terrain connect\u00e9 ?"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Analyse du secteur\u00a0: qu&rsquo;est-ce que le service de terrain connect\u00e9\u00a0?<\/h1>\n<h6><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-12109 alignright\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-300x200.jpg\" alt=\"what is connected field service blog diabsolut salesforce\" width=\"486\" height=\"324\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-300x200.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-550x367.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-175x117.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-140x93.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-500x333.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-225x150.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-450x300.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-200x133.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-170x113.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-263x175.jpg 263w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog-60x40.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2022\/07\/connected-field-service-blog.jpg 600w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/p>\n<p>Si vous recherchez le terme \u00ab\u00a0service sur le terrain connect\u00e9\u00a0\u00bb, vous obtiendrez de nombreux r\u00e9sultats sur la maintenance pr\u00e9ventive, l&rsquo;am\u00e9lioration de l&rsquo;efficacit\u00e9, l&rsquo;optimisation des calendriers, l&rsquo;utilisation de la technologie IoT pour le\u00a0service client et les solutions qui connectent les op\u00e9rations de service sur le terrain.<\/p>\n<p>Ces r\u00e9sultats de recherche peuvent \u00eatre utiles lorsqu&rsquo;il s&rsquo;agit de service sur le terrain connect\u00e9, mais il est important de commencer par examiner ce qu&rsquo;est le service sur le terrain connect\u00e9 en termes plus larges, pourquoi il est important et comment il est r\u00e9alis\u00e9 &#8211; afin d\u2019avoir une meilleure mise en contexte lorsqu&rsquo;il s&rsquo;agit des sujets \u00e9num\u00e9r\u00e9s ci-dessus. Cela vous donnera \u00e9galement plus d&rsquo;informations pour la prise de d\u00e9cision en ce qui concerne la solution requise pour votre propre organisation.<\/p>\n<h4><strong>Qu&rsquo;est-ce que le service sur site connect\u00e9 et pourquoi est-ce important?<\/strong><\/h4>\n<p>Il existe plusieurs fa\u00e7ons de r\u00e9pondre \u00e0 cette question, mais elles tournent toutes autour de l&rsquo;impact de ce qui se passe sur le terrain, sur l&rsquo;exp\u00e9rience de vos clients et sur votre entreprise en g\u00e9n\u00e9ral.<\/p>\n<ol>\n<li>Connecter les op\u00e9rations de service sur le terrain aux autres domaines de votre entreprise (tels que les finances ou les ventes)\u00a0:<\/li>\n<\/ol>\n<ul>\n<li>Chaque secteur d&rsquo;activit\u00e9 peut avoir un impact positif ou n\u00e9gatif sur les autres secteurs de votre entreprise.<\/li>\n<li>Consid\u00e9rer chaque domaine comme ind\u00e9pendant ne tient pas compte de l&rsquo;effet qu&rsquo;ils ont les uns sur les autres et de la fa\u00e7on dont ils influencent finalement l&rsquo;exp\u00e9rience globale de vos clients.\n<ul>\n<li>Avoir tous les aspects de votre entreprise connect\u00e9s num\u00e9riquement, y compris le service sur le terrain, permet une vue \u00e0 360\u00b0 de cet effet d&rsquo;entra\u00eenement<strong>.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Relier divers aspects du service sur le terrain les uns aux autres, ou relier ce qui se passe sur le terrain \u00e0 votre exp\u00e9rience client :<\/li>\n<\/ol>\n<ul>\n<li>R\u00e9partition, pr\u00e9vision et planification; qualit\u00e9 du service client et libre-service; g\u00e9olocalisation des techniciens sur le terrain; gestion des actifs; informations sur les contrats et les clients; travaux prioritaires et d&rsquo;urgence<\/li>\n<li>L\u2019id\u00e9e est de connecter tout ce qui aura un impact sur l&rsquo;efficacit\u00e9 du travail et la qualit\u00e9 de travail d&rsquo;un travailleur sur le terrain, qui influencera le type d&rsquo;exp\u00e9rience que votre client aura.<\/li>\n<li>Cela peut \u00e9galement avoir un impact sur la quantit\u00e9 de fonctionnalit\u00e9s en contact avec le client dont disposent vos agents de service sur le terrain.<\/li>\n<li>Par exemple, un technicien qui peut faire des choses comme mettre \u00e0 jour un contrat sur le terrain, planifier un suivi de routine sur place, ou m\u00eame simplement se pr\u00e9senter avec tout l&rsquo;\u00e9quipement n\u00e9cessaire, quand il a dit qu&rsquo;il le ferait, peut inspirer la fid\u00e9lit\u00e9 \u00e0 la marque et grandement am\u00e9liorer la qualit\u00e9 du service re\u00e7u.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>Service de terrain connect\u00e9 num\u00e9riquement :<\/li>\n<\/ol>\n<ul>\n<li>C\u2019est ici qu des \u00e9l\u00e9ments cl\u00e9s comme la <a href=\"https:\/\/www.salesforce.com\/blog\/field-service-preventive-maintenance\/\" target=\"_blank\" rel=\"noopener\">maintenance pr\u00e9ventive<\/a> et la technologie IoT entrent en jeu.<\/li>\n<li>Le service sur le terrain connect\u00e9 dans ce sens renvoie \u00e0 tout ce dont nous avons discut\u00e9 jusqu&rsquo;\u00e0 pr\u00e9sent.\n<ul>\n<li>Afin de relier diff\u00e9rents domaines de votre entreprise, diff\u00e9rents aspects du service sur le terrain ou vos op\u00e9rations de service sur le terrain \u00e0 votre exp\u00e9rience client, vous avez besoin d&rsquo;une technologie cibl\u00e9e pour r\u00e9aliser efficacement des connexions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>Comment est-il r\u00e9alis\u00e9 ?<\/strong><\/h4>\n<p>La meilleure fa\u00e7on de r\u00e9pondre \u00e0 cette question est de jeter un coup d&rsquo;\u0153il \u00e0 votre propre organisation de service sur le terrain et \u00e0 ses objectifs. Commencez par vos op\u00e9rations de service sur le terrain en particulier, et partez de l\u00e0.<\/p>\n<ul>\n<li>Tenez compte des besoins, du budget et du temps que votre organisation est en mesure de consacrer \u00e0 la r\u00e9alisation d&rsquo;un service sur le terrain connect\u00e9.<\/li>\n<li>Sur quelles m\u00e9thodes ou processus actuels les employ\u00e9s s&rsquo;appuient-ils pour effectuer des travaux, des t\u00e2ches, etc.\u00a0?<\/li>\n<li>Quels commentaires avez-vous re\u00e7us des employ\u00e9s et des clients sur leurs exp\u00e9riences avec vos m\u00e9thodes, processus ou technologies actuels\u00a0?\n<ul>\n<li><a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/field-service\/\" target=\"_blank\" rel=\"noopener\">L&rsquo;une de ces m\u00e9thodes ou processus pourrait-il b\u00e9n\u00e9ficier d&rsquo;une automatisation ou de fonctionnalit\u00e9s suppl\u00e9mentaires\u00a0?<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Avez-vous une id\u00e9e des r\u00e9f\u00e9rences de l&rsquo;industrie et \u00eates-vous capable de mesurer avec pr\u00e9cision les donn\u00e9es pour ajuster et apporter des am\u00e9liorations\u00a0?<\/li>\n<\/ul>\n<h4><strong>Prochaines \u00e9tapes<\/strong><\/h4>\n<p>Beaucoup d&rsquo;informations sont disponibles, qui peuvent \u00eatre difficiles \u00e0 relier \u00e0 votre propre organisation et \u00e0 vos besoins. Nous vous invitons \u00e0 <a href=\"https:\/\/diabsolut.com\/?page_id=30454&amp;lang=fr\" target=\"_blank\" rel=\"noopener\">nous contacter<\/a> si vous avez besoin d&rsquo;aide ou de direction sur ce sujet.<\/p>\n<p>En tant que leaders des ventes verticales avec des ann\u00e9es d&rsquo;exp\u00e9rience dans l&rsquo;industrie, nous sommes l\u00e0 pour offrir des conseils gratuits, dans le but de mettre votre organisation sur la bonne voie. De plus, nous avons de nombreuses ressources en ligne int\u00e9ressantes, notamment des <a href=\"https:\/\/diabsolut.com\/livres-electroniques-2\/?lang=fr\" target=\"_blank\" rel=\"noopener\">livres \u00e9lectroniques<\/a>, des <a href=\"https:\/\/diabsolut.com\/histoires-de-reussite\/?lang=fr\" target=\"_blank\" rel=\"noopener\">t\u00e9moignages de clients<\/a> avec des d\u00e9tails sur les solutions, des <a href=\"https:\/\/diabsolut.com\/brochures\/?lang=fr\" target=\"_blank\" rel=\"noopener\">brochures<\/a> et des <a href=\"https:\/\/diabsolut.com\/blogue\/?lang=fr\" target=\"_blank\" rel=\"noopener\">blogs<\/a> pour vous aider \u00e0 d\u00e9marrer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Analyse du secteur\u00a0: qu&rsquo;est-ce que le service de terrain connect\u00e9\u00a0? Si vous recherchez le terme \u00ab\u00a0service sur le terrain connect\u00e9\u00a0\u00bb, vous obtiendrez de nombreux r\u00e9sultats sur la maintenance pr\u00e9ventive, l&rsquo;am\u00e9lioration de l&rsquo;efficacit\u00e9, l&rsquo;optimisation des calendriers, l&rsquo;utilisation de la technologie IoT pour le\u00a0service client et les solutions qui connectent les op\u00e9rations de service sur le terrain....","protected":false},"author":54,"featured_media":12109,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2054],"tags":[2114,2385,2754,2057],"class_list":["post-12138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-services-mobiles","tag-salesforce-fr","tag-connected","tag-diabsolut-2-fr","tag-field-service-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qu&#039;est-ce que le service de terrain connect\u00e9 ?<\/title>\n<meta name=\"description\" content=\"Qu\u2019est-ce que le service terrain connect\u00e9 ? 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