{"id":6903,"date":"2020-03-31T10:50:06","date_gmt":"2020-03-31T15:50:06","guid":{"rendered":"https:\/\/diabsolut.com\/?page_id=6903"},"modified":"2026-03-10T09:46:34","modified_gmt":"2026-03-10T13:46:34","slug":"experience-cloud","status":"publish","type":"page","link":"https:\/\/diabsolut.com\/fr\/experience-cloud\/","title":{"rendered":"Experience Cloud"},"content":{"rendered":"<section class=\"l-section wpb_row hide_on_tablets hide_on_mobiles height_medium width_full with_img parallax_ver parallaxdir_reversed\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Professionnel souriant, bras crois\u00e9s, sur fond clair.\" data-img-width=\"2000\" data-img-height=\"800\" style=\"background-image: url(https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-Hero.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_3daea40f\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00a0\u00bbExperience Cloud : la couche portail pour un service moderne et pr\u00eat pour l&rsquo;IA\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d4c981\" data-id=\"69e0135d4c981\" data-height=\"40\" data-height-mobile=\"40\" data-height-tab=\"40\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=\u00a0\u00bbDonn\u00e9es clients, actifs et renouvellements : Agentforce Sales offre une base CRM connect\u00e9e et fiable pour soutenir vos \u00e9quipes, au centre de contact, sur le terrain ou en services professionnels.\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d4c9d0\" data-id=\"69e0135d4c9d0\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_13\" target=\"_blank\" href=\"https:\/\/diabsolut.com\/fr\/contact\/\"><span class=\"w-btn-label\">Parlez \u00e0 un expert \u2192<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row hide_on_default hide_on_laptops height_medium width_full parallax_ver parallaxdir_reversed\"><div class=\"l-section-overlay\" style=\"background:#f5ffff\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_e7829d26\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-69e0135d4d575\" data-id=\"69e0135d4d575\" data-height=\"\" data-height-mobile=\"160\" data-height-tab=\"\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"160\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=\u00a0\u00bbExperience Cloud : la couche portail pour un service moderne et pr\u00eat pour l&rsquo;IA\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%220.9%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d4d5c1\" data-id=\"69e0135d4d5c1\" data-height=\"40\" data-height-mobile=\"40\" data-height-tab=\"40\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=\u00a0\u00bbOffrez \u00e0 vos clients, partenaires et \u00e9quipes terrain l\u2019acc\u00e8s, la visibilit\u00e9 et les outils en libre-service dont ils ont besoin, directement connect\u00e9s \u00e0 vos donn\u00e9es et workflows Salesforce.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d4d609\" data-id=\"69e0135d4d609\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_13\" target=\"_blank\" href=\"https:\/\/diabsolut.com\/fr\/contact\/\"><span class=\"w-btn-label\">Parlez \u00e0 un expert \u2192<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium width_custom\" style=\"--site-content-width:1250px;\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00a0\u00bbPourquoi Experience Cloud est important pour les organisations de services\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbUn service moderne commence par une exp\u00e9rience exceptionnelle.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d4dedd\" data-id=\"69e0135d4dedd\" data-height=\"40\" data-height-mobile=\"20\" data-height-tab=\"\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"20\" style=\"clear:both;display:block;\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_449589f8\"><div class=\"vc_column-overlay\" style=\"background:var(--color-content-bg)\"><\/div><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Un service de qualit\u00e9 ne se limite pas \u00e0 votre centre de contact ou \u00e0 votre \u00e9quipe sur le terrain : il s&rsquo;\u00e9tend \u00e0 tous les points de contact entre vos clients et partenaires et votre entreprise. Experience Cloud (anciennement Community Cloud) vous offre un portail personnalis\u00e9 et bas\u00e9 sur les r\u00f4les qui \u00e9tend vos op\u00e9rations de service vers l&rsquo;ext\u00e9rieur, permettant aux clients de se servir eux-m\u00eames, de suivre leurs dossiers, d&rsquo;acc\u00e9der \u00e0 des connaissances et de collaborer avec vos \u00e9quipes.<\/p>\n<p><strong>Experience Cloud devient la \u00ab porte d&rsquo;entr\u00e9e \u00bb de vos op\u00e9rations de service et le moyen le plus simple de les faire \u00e9voluer.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Lorsque votre exp\u00e9rience de service d\u00e9passe le cadre de vos agents, vous b\u00e9n\u00e9ficiez des avantages suivants :<\/p>\n<ul>\n<li>R\u00e9duction du volume d&rsquo;assistance<\/li>\n<li>R\u00e9solutions plus rapides<\/li>\n<li>Communication plus claire<\/li>\n<li>Meilleure satisfaction client<\/li>\n<li>Transparence op\u00e9rationnelle renforc\u00e9e<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium width_custom\" style=\"--site-content-width:1200px;\"><div class=\"l-section-overlay\" style=\"background:#f5ffff\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00a0\u00bbCe que Experience Cloud vous aide \u00e0 offrir\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbTout ce dont vos clients et vos \u00e9quipes ont besoin.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto width_custom\" style=\"--site-content-width:1500px;\"><div class=\"l-section-overlay\" style=\"background:#f5ffff\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-1\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_7e20fa79 us_animate_this\"><div class=\"wpb_wrapper\"><div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"background-color:#FFFFFF;box-shadow: px px px px none;border-style:solid;border-width:1px;border-radius:10px;border-color:#143b8e;padding:30px;min-height:550px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_bg_color=\"#FFFFFF\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#143B8E\"     data-bg=\"#FFFFFF\"  data-border_color=\"#143b8e\" ><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-75x75.png\" class=\"attachment-us_75_0 size-us_75_0\" alt=\"Icon of a gear surrounded by circular arrows and check marks, representing automated workflows and connected service processes.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-75x75.png 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-300x300.png 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-150x150.png 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-350x350.png 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-175x175.png 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-140x140.png 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-225x225.png 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-200x200.png 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-170x170.png 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-60x60.png 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-90x90.png 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-130x130.png 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-110x110.png 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-50x50.png 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-40x40.png 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-185x185.png 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2-120x120.png 120w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon2.png 400w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/div><\/div>[vc_custom_heading text=\u00a0\u00bbLibre-service et gestion des tickets\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2224px%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Permettez aux clients d&rsquo;enregistrer leurs demandes, de suivre leur progression et de trouver des r\u00e9ponses sans attendre l&rsquo;assistance.<\/p>\n<\/div><\/div>\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-1\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_60e9caca us_animate_this\"><div class=\"wpb_wrapper\"><div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"background-color:#FFFFFF;box-shadow: px px px px none;border-style:solid;border-width:1px;border-radius:10px;border-color:#073a63;padding:30px;min-height:550px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_bg_color=\"#FFFFFF\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#2F58F6\"     data-bg=\"#FFFFFF\"  data-border_color=\"#073a63\" ><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-75x75.png\" class=\"attachment-us_75_0 size-us_75_0\" alt=\"Icon of a light bulb with an upward arrow and gear, representing innovation, improvement, and optimized service processes.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-75x75.png 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-300x300.png 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-150x150.png 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-350x350.png 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-175x175.png 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-140x140.png 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-225x225.png 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-200x200.png 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-170x170.png 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-60x60.png 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-90x90.png 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-130x130.png 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-110x110.png 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-50x50.png 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-40x40.png 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-185x185.png 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3-120x120.png 120w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon3.png 400w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/div><\/div>[vc_custom_heading text=\u00a0\u00bbPartage des connaissances\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2224px%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Fournissez des articles, des FAQ et une aide guid\u00e9e qui r\u00e9duisent la charge de travail et renforcent la confiance des clients.<\/p>\n<\/div><\/div>\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-1\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_4a593b65 us_animate_this\"><div class=\"wpb_wrapper\"><div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"background-color:#FFFFFF;box-shadow: px px px px none;border-style:solid;border-width:1px;border-radius:10px;border-color:#143b8e;padding:30px;min-height:550px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_bg_color=\"#FFFFFF\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#143B8E\"     data-bg=\"#FFFFFF\"  data-border_color=\"#143b8e\" ><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-75x75.png\" class=\"attachment-us_75_0 size-us_75_0\" alt=\"Computer monitor with a large eye in the center, orange tech lines above it, and an orange gear on the side.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-75x75.png 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-300x300.png 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-1024x1024.png 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-150x150.png 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-350x350.png 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-600x600.png 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-768x768.png 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-550x550.png 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-175x175.png 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-140x140.png 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-500x500.png 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-225x225.png 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-450x450.png 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-200x200.png 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-170x170.png 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-1000x1000.png 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-60x60.png 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-90x90.png 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-130x130.png 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-1400x1400.png 1400w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-1200x1200.png 1200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-110x110.png 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-50x50.png 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-40x40.png 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-185x185.png 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08-120x120.png 120w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/11\/Field-Service-2026-08.png 1667w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/div><\/div>[vc_custom_heading text=\u00a0\u00bbMises \u00e0 jour en temps r\u00e9el\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2224px%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Statut, planification, ressources, rendez-vous : tout est visible sur un seul portail.<\/p>\n<\/div><\/div>\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-1\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_60e9caca us_animate_this\"><div class=\"wpb_wrapper\"><div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"background-color:#FFFFFF;box-shadow: px px px px none;border-style:solid;border-width:1px;border-radius:10px;border-color:#143b8e;padding:30px;min-height:550px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_bg_color=\"#FFFFFF\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#143B8E\"     data-bg=\"#FFFFFF\"  data-border_color=\"#143b8e\" ><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-75x75.png\" class=\"attachment-us_75_0 size-us_75_0\" alt=\"Icon showing three raised hands, representing collaboration, engagement, and shared participation across teams and customers.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-75x75.png 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-300x300.png 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-150x150.png 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-350x350.png 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-175x175.png 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-140x140.png 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-225x225.png 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-200x200.png 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-170x170.png 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-60x60.png 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-90x90.png 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-130x130.png 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-110x110.png 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-50x50.png 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-40x40.png 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-185x185.png 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1-120x120.png 120w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-icon1.png 400w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/div><\/div>[vc_custom_heading text=\u00a0\u00bbAcc\u00e8s clients, partenaires et terrain\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2224px%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Offrez \u00e0 chaque public une exp\u00e9rience personnalis\u00e9e avec les donn\u00e9es et les outils dont il a besoin.<\/p>\n<\/div><\/div>\t\t<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-1\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_47474b22 us_animate_this\"><div class=\"wpb_wrapper\"><div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"background-color:#FFFFFF;box-shadow: px px px px none;border-style:solid;border-width:1px;border-radius:10px;border-color:#143b8e;padding:30px;min-height:550px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_bg_color=\"#FFFFFF\"  data-hover_box_shadow=\"none\"  data-hover_border_color=\"#143B8E\"     data-bg=\"#FFFFFF\"  data-border_color=\"#143b8e\" ><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"75\" height=\"75\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-75x75.png\" class=\"attachment-us_75_0 size-us_75_0\" alt=\"Icon showing a central business professional inside a gear, with support and field worker figures, representing coordinated sales and service operations.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-75x75.png 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-300x300.png 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-1024x1024.png 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-150x150.png 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-350x350.png 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-600x600.png 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-768x768.png 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-550x550.png 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-175x175.png 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-140x140.png 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-500x500.png 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-225x225.png 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-450x450.png 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-200x200.png 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-170x170.png 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-1000x1000.png 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-60x60.png 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-90x90.png 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-130x130.png 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-1400x1400.png 1400w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-1200x1200.png 1200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-110x110.png 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-50x50.png 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-40x40.png 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-185x185.png 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23-120x120.png 120w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Agentforce-sales-23.png 1667w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/div><\/div>[vc_custom_heading text=\u00a0\u00bbAlignement des workflows entre les \u00e9quipes\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2224px%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Connectez les interactions du portail directement aux workflows Agentforce Service et Field Service.<\/p>\n<\/div><\/div>\t\t<\/div><\/div><div class=\"ult-spacer spacer-69e0135d550b2\" data-id=\"69e0135d550b2\" data-height=\"110\" data-height-mobile=\"20\" data-height-tab=\"\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"20\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large width_custom\" style=\"--site-content-width:1400px;\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_9cf479d2 align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"Agent de service client avec casque et cravate travaillant sur un ordinateur portable.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-1024x683.jpg 1024w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-300x200.jpg 300w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-768x512.jpg 768w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-550x367.jpg 550w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-175x117.jpg 175w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-140x93.jpg 140w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-600x400.jpg 600w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-500x333.jpg 500w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-225x150.jpg 225w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-450x300.jpg 450w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-200x133.jpg 200w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-170x113.jpg 170w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-1000x667.jpg 1000w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-263x175.jpg 263w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-60x40.jpg 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-90x60.jpg 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-150x100.jpg 150w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-130x87.jpg 130w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-75x50.jpg 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-110x73.jpg 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-50x33.jpg 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-40x27.jpg 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-350x233.jpg 350w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-185x123.jpg 185w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image-120x80.jpg 120w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-image.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00a0\u00bbComment Experience Cloud s&rsquo;int\u00e8gre dans le cycle de vie des services\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_content_heading%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221.1%22%2C%22letter-spacing%22%3A%22-1px%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2260px%22%2C%22line-height%22%3A%221.1%22%2C%22letter-spacing%22%3A%22-1px%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.1%22%2C%22letter-spacing%22%3A%22-1px%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.1%22%2C%22letter-spacing%22%3A%22-1px%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbConnectez vos clients, vos agents et vos techniciens gr\u00e2ce \u00e0 une exp\u00e9rience de service unique et compl\u00e8te.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%2210px%22%7D%7D\u00a0\u00bb]<div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Experience Cloud s&rsquo;int\u00e8gre parfaitement \u00e0 Agentforce Service, Field Service et \u00e0 votre CRM. Chaque interaction sur le portail fait partie int\u00e9grante de votre workflow de service unifi\u00e9, de la cr\u00e9ation du dossier \u00e0 l&rsquo;envoi du technicien, en passant par la communication apr\u00e8s-service.<\/p>\n<p>Les clients b\u00e9n\u00e9ficient d&rsquo;une transparence totale.<br \/>\nLes agents disposent du contexte n\u00e9cessaire.<br \/>\nLes responsables obtiennent les donn\u00e9es dont ils ont besoin.<br \/>\nVos op\u00e9rations de service s&rsquo;en trouvent renforc\u00e9es.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium width_custom with_img parallax_ver parallaxdir_reversed\" style=\"--site-content-width:1400px;\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Deux techniciens de service terrain consultant une tablette dans une installation industrielle.\" data-img-width=\"2000\" data-img-height=\"1200\" style=\"background-image: url(https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/12\/Experience-Cloud-inside-2.png);\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(7,58,99,0.45)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-69e0135d5711e\" data-id=\"69e0135d5711e\" data-height=\"20\" data-height-mobile=\"0\" data-height-tab=\"\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"0\" style=\"clear:both;display:block;\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_449589f8\"><div class=\"vc_column-overlay\" style=\"background:var(--color-content-bg)\"><\/div><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-69e0135d575e0\" data-id=\"69e0135d575e0\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=\u00a0\u00bbExperience Cloud, bien fait\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbCon\u00e7u autour de flux de travail r\u00e9els, fourni par une \u00e9quipe qui comprend le cycle de vie complet des services.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"w-image us_custom_8e09cc6b align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"40\" height=\"6\" src=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-40x6.png\" class=\"attachment-us_40_0 size-us_40_0\" alt=\"Thick orange line.\" loading=\"lazy\" srcset=\"https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-40x6.png 40w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-60x9.png 60w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-90x14.png 90w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-75x11.png 75w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-110x17.png 110w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line-50x8.png 50w, https:\/\/diabsolut.com\/wp-content\/uploads\/2025\/10\/line.png 113w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Gr\u00e2ce \u00e0 notre expertise approfondie en mati\u00e8re de service client, de service sur le terrain et de services professionnels, nous savons comment aligner Experience Cloud sur les flux de travail op\u00e9rationnels r\u00e9els.<\/p>\n<p>Ce que vous obtenez avec nous :<\/p>\n<ul>\n<li>Des portails adapt\u00e9s \u00e0 vos cas d&rsquo;utilisation de services<\/li>\n<li>Une forte harmonisation des donn\u00e9es et des flux de travail entre les clouds Salesforce<\/li>\n<li>Une exp\u00e9rience dans les secteurs \u00e0 forte intensit\u00e9 d&rsquo;actifs et de services<\/li>\n<li>Une livraison rapide et fiable par un partenaire de niveau Salesforce Summit de longue date<\/li>\n<\/ul>\n<p>Nous int\u00e9grons Experience Cloud \u00e0 votre transformation compl\u00e8te des services, et non comme un outil autonome.<\/p>\n<\/div><\/div><div class=\"ult-spacer spacer-69e0135d57f7d\" data-id=\"69e0135d57f7d\" data-height=\"40\" data-height-mobile=\"40\" data-height-tab=\"40\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_47474b22 us_animate_this\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"ult-spacer spacer-69e0135d581eb\" data-id=\"69e0135d581eb\" data-height=\"60\" data-height-mobile=\"30\" data-height-tab=\"60\" data-height-tab-portrait=\"60\" data-height-mobile-landscape=\"30\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large width_custom\" style=\"--site-content-width:1300px;\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=\u00a0\u00bbPr\u00eat \u00e0 cr\u00e9er une exp\u00e9rience de service que vos clients appr\u00e9cieront vraiment ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d58cf0\" data-id=\"69e0135d58cf0\" data-height=\"40\" data-height-mobile=\"40\" data-height-tab=\"40\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=\u00a0\u00bbConcevons ensemble un portail Experience Cloud qui r\u00e9duit les frictions, responsabilise vos clients et renforce l&rsquo;ensemble de vos op\u00e9rations de service.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<div class=\"ult-spacer spacer-69e0135d58d48\" data-id=\"69e0135d58d48\" data-height=\"40\" data-height-mobile=\"40\" data-height-tab=\"40\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_13\" href=\"https:\/\/diabsolut.com\/fr\/contact\/\"><span class=\"w-btn-label\">Parlez \u00e0 un expert \u2192<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Experience Cloud : la couche portail pour un service moderne et pr\u00eat pour l'IA\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\"][vc_custom_heading text=\"Donn\u00e9es clients, actifs et renouvellements : Agentforce Sales offre une base CRM connect\u00e9e et fiable pour soutenir vos \u00e9quipes, au centre de contact, sur le terrain ou en services professionnels.\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\"]Parlez \u00e0 un expert \u2192[vc_custom_heading text=\"Experience Cloud...","protected":false},"author":1,"featured_media":5506,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6903","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Experience Cloud | Salesforce CRM | Diabsolut<\/title>\n<meta name=\"description\" content=\"Experience Cloud Propuls\u00e9 par un logiciel de communaut\u00e9 virtuelle pourconnecter les employ\u00e9s, les partenaires et les clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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