{"id":29193,"date":"2025-12-03T18:41:36","date_gmt":"2025-12-03T23:41:36","guid":{"rendered":"https:\/\/diabsolut.com\/?page_id=29193"},"modified":"2026-02-18T09:31:23","modified_gmt":"2026-02-18T14:31:23","slug":"agentforce-service","status":"publish","type":"page","link":"https:\/\/diabsolut.com\/fr\/agentforce-service\/","title":{"rendered":"Agentforce Service"},"content":{"rendered":"
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[vc_custom_heading text=\u00a0\u00bbVotre \u00e9quipe de service est d\u00e9sormais plus intelligente.\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2280px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\u00a0\u00bb]
<\/div>[vc_custom_heading text=\u00a0\u00bbAgentforce Service combine l’intuition humaine et la pr\u00e9cision de l’IA pour offrir un service plus rapide et plus personnalis\u00e9 \u00e0 grande \u00e9chelle. D\u00e9couvrez comment les agents connect\u00e9s aident les gens \u00e0 donner le meilleur d’eux-m\u00eames, sans effort.\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]
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Discutez avec un expert Agentforce Service \u2192<\/span><\/a><\/div>
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<\/div>[vc_custom_heading text=\u00a0\u00bbVotre \u00e9quipe de service est d\u00e9sormais plus intelligente.\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb]
<\/div>[vc_custom_heading text=\u00a0\u00bbAgentforce Service combine l’intuition humaine et la pr\u00e9cision de l’IA pour offrir un service plus rapide et plus personnalis\u00e9 \u00e0 grande \u00e9chelle. D\u00e9couvrez comment les agents connect\u00e9s aident les gens \u00e0 donner le meilleur d’eux-m\u00eames, sans effort.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_top_text%22%2C%22font-size%22%3A%2225px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%7D%7D\u00a0\u00bb]
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Discutez avec un expert Agentforce Service \u2192<\/span><\/a><\/div>
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[vc_custom_heading text=\u00a0\u00bbLe d\u00e9fi actuel du service\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbLes attentes des clients ne cessent d’augmenter. Les ressources, elles, restent les m\u00eames.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<\/div><\/div><\/div>

Les t\u00e2ches routini\u00e8res (triage des dossiers, acheminement des messages, mises \u00e0 jour de statut) sont encore effectu\u00e9es manuellement dans de nombreux endroits, ce qui ralentit la r\u00e9solution des probl\u00e8mes et mobilise les repr\u00e9sentants experts.<\/p>\n

Agentforce Service renverse le mod\u00e8le : les agents traitent les t\u00e2ches r\u00e9p\u00e9titives, les humains se concentrent sur ce qui fait la diff\u00e9rence.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

<\/div>[vc_custom_heading text=\u00a0\u00bbPrincipaux probl\u00e8mes r\u00e9solus :\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]
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<\/div>[vc_custom_heading text=\u00a0\u00bbVolume \u00e9lev\u00e9 de demandes d’assistance r\u00e9p\u00e9titives.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2222px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22700%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]\t\t<\/div><\/div><\/div><\/div><\/div>
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<\/div>[vc_custom_heading text=\u00a0\u00bbSyst\u00e8mes d\u00e9connect\u00e9s : service, terrain, silos de donn\u00e9es.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2222px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22700%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]\t\t<\/div><\/div><\/div><\/div><\/div>
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<\/div>[vc_custom_heading text=\u00a0\u00bbAgents humains sous-utilis\u00e9s jonglant avec des t\u00e2ches routini\u00e8res.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2222px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22700%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]\t\t<\/div><\/div><\/div><\/div><\/div>
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<\/div>[vc_custom_heading text=\u00a0\u00bbTechniciens surcharg\u00e9s ayant besoin d’un contexte plus rapide sur le terrain.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2222px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22700%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]\t\t<\/div><\/div><\/div><\/div><\/div><\/div>
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[vc_custom_heading text=\u00a0\u00bbCe que permet Agentforce Service\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_bg%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_bg%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_bg%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_bg%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbDes agents con\u00e7us pour le service. Des r\u00e9sultats adapt\u00e9s \u00e0 votre entreprise.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_content_link_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]
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Agentforce Service combine des donn\u00e9es fiables, une IA g\u00e9n\u00e9rative et une int\u00e9gration transparente dans l’\u00e9cosyst\u00e8me de services Salesforce. Il est con\u00e7u pour les entreprises, s’appuie sur Data 360 (anciennement Data Cloud), est optimis\u00e9 par les workflows Service Cloud et est adapt\u00e9 aux services sur le terrain, aux centres de contact et aux services num\u00e9riques.<\/p>\n<\/div><\/div>

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[vc_custom_heading text=\u00a0\u00bbNotre approche De la pr\u00e9paration \u00e0 la mise \u00e0 l’\u00e9chelle\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2250px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22line-height%22%3A%221%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22800%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbVotre feuille de route pour la transformation de vos services.\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.3%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22600%22%2C%22margin-top%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]
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\"Thick<\/div><\/div>

Une transition r\u00e9ussie vers Agentforce Service ne commence pas par la technologie, mais par l’alignement. Nous vous aidons \u00e0 :<\/p>\n