{"id":15841,"date":"2023-03-16T12:24:05","date_gmt":"2023-03-16T16:24:05","guid":{"rendered":"https:\/\/diabsolut.com\/?page_id=15841"},"modified":"2025-11-14T13:14:22","modified_gmt":"2025-11-14T18:14:22","slug":"gestion-services-sur-le-terrain","status":"publish","type":"page","link":"https:\/\/diabsolut.com\/fr\/gestion-services-sur-le-terrain\/","title":{"rendered":"Gestion des services sur le terrain"},"content":{"rendered":"
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[vc_custom_heading text=\u00a0\u00bbGestion des services sur le terrain\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2265px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2255px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbTransformer les organisations de services sur le terrain est
\nla pierre angulaire de nos activit\u00e9s depuis 20 ans.\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%7D\u00a0\u00bb]
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T\u00e9l\u00e9chargez notre brochure<\/p><\/div> <\/div> <\/a><\/div> <\/div><\/div><\/div><\/div><\/div><\/section>

[vc_custom_heading text=\u00a0\u00bbTransformer les op\u00e9rations de service pour garder une longueur d’avance\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbOptimisez les co\u00fbts, acc\u00e9l\u00e9rez les livraisons et am\u00e9liorez l’exp\u00e9rience client avec Salesforce Field Service.\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%7D\u00a0\u00bb]<\/div><\/div><\/div><\/div><\/div><\/section>

De nombreuses organisations de services sont contraintes de r\u00e9duire le co\u00fbt du service, d’acc\u00e9l\u00e9rer la livraison et d’am\u00e9liorer l’exp\u00e9rience client pour rester en t\u00eate de la concurrence. Bas\u00e9 sur la premi\u00e8re plateforme de service client intelligent au monde, Salesforce Field Service \u00e9tend l’exp\u00e9rience client connect\u00e9e sur le terrain, permettant aux entreprises d’optimiser l’ensemble de la cha\u00eene de service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Field Service connecte l’ensemble de votre personnel sur une seule plateforme, offrant une exp\u00e9rience totalement connect\u00e9e tout au long du cycle de vie de l’exp\u00e9rience client. Vos clients b\u00e9n\u00e9ficient de fen\u00eatres de rendez-vous plus pr\u00e9cises, d’une communication am\u00e9lior\u00e9e, d’une meilleure qualit\u00e9 de service et, globalement, d’une exp\u00e9rience beaucoup plus positive, tandis que votre organisation b\u00e9n\u00e9ficie d’une vision en temps r\u00e9el des donn\u00e9es cl\u00e9s.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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[vc_custom_heading text=\u00a0\u00bbLes services de gestion que nous offrons\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%7D\u00a0\u00bb]
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Salesforce Field Service<\/p>\n<\/div><\/div>

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En tant qu’extension de Service Cloud, Salesforce Field Service (SFS) s\u2019int\u00e8gre directement dans la plateforme Salesforce pour vous donner une vue en temps r\u00e9el de vos op\u00e9rations mobiles et g\u00e9rer votre main-d’\u0153uvre. Cette solution compl\u00e8te est adapt\u00e9e \u00e0 toutes les parties prenantes de votre cha\u00eene d’approvisionnement, offrant un canal de communication unique entre vos techniciens de terrain, r\u00e9partiteurs, responsables et agents de service, et aidant votre organisation \u00e0 optimiser la gestion des ordres de travail, des rendez-vous de service et des rapports.<\/p>\n<\/div><\/div>

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En savoir plus<\/p><\/div> <\/div> <\/a><\/div> \t\t<\/div><\/div><\/div><\/div><\/div>

\t\t
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Migrations Click 8.x vers SFS<\/p>\n<\/div><\/div>

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La date de fin de vie de ClickSoftware 8.3 approche \u00e0 grands pas, et les organisations qui ne passeront pas rapidement \u00e0 un nouveau syst\u00e8me risquent d’\u00eatre laiss\u00e9es pour compte. Bien que la transition d’une organisation enti\u00e8re de services sur le terrain vers une nouvelle plateforme soit un projet de grande envergure, il ouvrira un monde de nouvelles possibilit\u00e9s pour votre organisation dans le monde num\u00e9rique d’aujourd’hui. Nos experts ont une exp\u00e9rience de premi\u00e8re main dans le domaine des services sur le terrain et ont aid\u00e9 de nombreux clients de ClickSoftware \u00e0 migrer avec succ\u00e8s vers la plateforme Salesforce.<\/p>\n<\/div><\/div>

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En savoir plus<\/p><\/div> <\/div> <\/a><\/div> \t\t<\/div><\/div><\/div><\/div><\/div>

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Fin de vie de Field Service Edge<\/p>\n<\/div><\/div>

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Click Field Service Edge de ClickSoftware (une soci\u00e9t\u00e9 Salesforce) est une solution logicielle de gestion des services sur le terrain bas\u00e9e sur le cloud, leader sur le march\u00e9, qui vous aidera \u00e0 r\u00e9soudre vos d\u00e9fis les plus complexes en mati\u00e8re de services sur le terrain, en fournissant des informations automatis\u00e9es pour faciliter votre prise de d\u00e9cision en temps r\u00e9el. Gr\u00e2ce \u00e0 des outils mobiles collaboratifs dans diff\u00e9rents modules, la plateforme offre aux organisations de services sur le terrain la flexibilit\u00e9 n\u00e9cessaire pour adopter les caract\u00e9ristiques et les fonctions dont elles ont besoin et pour se d\u00e9velopper au fur et \u00e0 mesure de l’\u00e9volution de leurs besoins commerciaux.<\/p>\n<\/div><\/div>

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\n\t\"null\"\n<\/div><\/div><\/div><\/div>

En savoir plus<\/p><\/div> <\/div> <\/a><\/div> \t\t<\/div><\/div><\/div><\/div><\/div><\/div>

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[vc_custom_heading text=\u00a0\u00bbGestion humaine sur plateforme num\u00e9rique\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22%231d65e6%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.2%22%2C%22font-family%22%3A%22Mulish%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\u00a0\u00bb]
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Vous souhaitez am\u00e9liorer la s\u00e9curit\u00e9 et l’efficacit\u00e9 de votre personnel mobile?<\/p>\n<\/div><\/div>

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Contactez-nous<\/p><\/div> <\/div> <\/a><\/div> <\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Gestion des services sur le terrain\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2265px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2255px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22400%22%7D%7D\"][vc_custom_heading text=\"Transformer les organisations de services sur le terrain est la pierre angulaire de nos activit\u00e9s depuis 20 ans.\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2228px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22600%22%7D%7D\"] T\u00e9l\u00e9chargez notre brochure [vc_custom_heading text=\"Transformer les op\u00e9rations de service pour garder une longueur d'avance\" font_container=\"tag:h2|text_align:center\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2245px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22_content_text%22%2C%22font-size%22%3A%2235px%22%2C%22line-height%22%3A%221.1%22%2C%22font-family%22%3A%22h6%22%2C%22font-weight%22%3A%22400%22%7D%7D\"][vc_custom_heading text=\"Optimisez les co\u00fbts, acc\u00e9l\u00e9rez les livraisons et am\u00e9liorez...","protected":false},"author":1,"featured_media":5506,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15841","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nGestion des services sur le terrain | Diabsolut<\/title>\n<meta name=\"description\" content=\"Gestion des services sur le terrain | Salesforce Field Service : Transformer les organisations de services sur le terrain est la pierre angulaire de nos activit\u00e9s\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diabsolut.com\/gestion-services-sur-le-terrain\/?lang=fr\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta 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