Agentforce brings the power of Salesforce’s AI capabilities into real-world workflows—combining automation, intelligence, and customization to transform how teams engage with customers, manage data, and complete tasks. From handling frontline customer interactions to streamlining back-office operations, Agentforce creates intelligent digital agents that operate with autonomy and context. These agents free up your team to focus on strategic work, drive better decisions, and deliver personalized experiences at scale—accelerating your journey to operational excellence and digital realization.
Agentforce: Your AI Workforce for Smarter Service and Sales
Use Case Library
When Agentforce Meets Reality: AI Agents in Action
Agentforce maximizes human potential by augmenting organizations with additional AI-powered workforce—without increasing headcount—and enhancing the productivity of existing teams. The examples below show how Agentforce can be integrated into your current processes to drive efficiency and scale.
Customer Support Use Cases
Case Routing Agent
Like your most reliable CSR, always available to handle incoming cases.
This Customer Service Agent responds to routine inquiries across every channel — fast, accurate, and always on. It hands off complex cases with full context, so your team can focus on high-value interactions while your customers get the quick, seamless service they’ve come to expect.
Field Service Use Cases
Sales Use Cases
Don’t See Your Use Case? We’ll Make It Happen.
Every Agentforce solution is crafted by combining modular features into intelligent, purpose-built agents—each tailored to the specific pain points and innovation priorities driving your organization’s digital transformation. Building these agents isn’t about fitting you into a template; it’s about merging the right set of functionalities to deliver real value in your workflows. At Diabsolut, we’re constantly expanding what Agentforce can do—so there’s a good chance we already have, or can rapidly configure, the exact capabilities you need. Whether it’s one agent or a full suite, we work with you to define the right tasks, then shape the AI agents to do them efficiently, intelligently, and on your terms.