Original source: http://diabsolutfsm.com/service-delivery-rural-areas/
For service organizations, service delivery in rural areas presents a host of challenges. Accessibility and first-time fix rate take on new meaning. Take, for example, a missing part in an urban area compared to the same missing part in a location that requires the technician to drive 200 kilometres or more. Here are the top three challenges for service delivery in rural areas:
Providing customer service while balancing the cost of delivering the service
Servicing urban customers versus rural customers presents vastly different cost scenarios for service organizations. As the above example indicates, delivering service to rural customers can be incredibly costly when you factor in gas and vehicle wear and tear, not to mention windshield time.
To minimize the cost of service delivery in rural areas, group service calls in one area according to pre-determined zones and set up a regular technician rotation from one zone to the next. The regular schedule will help your organization keep costs in check while ensuring that rural customers get reliable service visits that they can plan their days around.
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