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(Note that completing this form does not register you for the Field Service USA event, but simply confirms to Diabsolut your interest in attending our April 20th Workshop.)
Field Service USA is an event that provides the opportunity for Service, Support, and Customer Care Executives to learn, get inspired, find business solutions, and build lasting relationships. It’s a chance for you to meet multiple needs, with the added benefit of a warm and sunny location.
This is The Event for Leaders in Customer Care, Service and Support.
Attend our workshop on April 20th, at 2:50pm, to hear a more in-depth view on Sustainable Technology Transformation ROI Through People & Process Optimization. Vivint’s VP of Field Service, Chris Gera, will tell Vivint’s own story, speak about their “aha” moment, and elaborate on the benefits that followed after they acted on that moment of truth.
Have the chance to win a Bose SoundLink Mini Bluetooth Speaker!
Diabsolut customers – Get a special 25% discount (save up to $775) with code FS15DBSLT. Register now at www.fieldserviceusa.com or call 1-646-200-7530.
Attend Field Service USA 2015 and learn how to:
- Capture value creation with customer outcome-based services
- Hire technically proficient and customer-friendly engineers to replace aging workforce
- Diagnose customer pain points to drive customer loyalty
- Improve equipment uptime and customer satisfaction through M2M technology and remote diagnostics
- Develop an engaged, loyal remote workforce
To view the full conference agenda and speaker list, visit www.fieldserviceusa.com.
Chris Gera is Vice President of Field Service at Vivint Inc., the largest home automation company in North America.
Chris is responsible for leading Vivint’s 800 field service professionals and directing the software and support infrastructure required for their operation. He oversees a number of areas including: field training, scheduling, licensing, safety, installation and service execution. All of these areas are focused on providing a world class experience for their clients.
Before joining Vivint, Chris worked with Nielsen in a variety of roles and positions. Chris served as the company’s Vice President of Field Operations for more than six years and was in charge of 56 research panels and 700+ employees. In this position he was directly responsible for client deliverables, client problem resolution, strategic planning, financial management, and efficiency-related improvements in the company. Chris also served as Nielsen’s Vice President of Field Information and Support Services for an additional six years and then as Global Strategic Program Leader during his last year at the company. In his most recent role, Chris defined an innovative digital and technology strategy for Nielsen and executed transformative changes in company operations, supporting 15,000 associates in 108 different countries.
Topic: Vivint’s Case Study: Sustainable Technology Transformation ROI Through People & Process Optimization
Date: Day 1: April 20th
- Get Vivint’s secrets to success
- Field service challenges & solutions
- Question our panel of experts
- Chance to win a Bose SoundLink Mini Bluetooth Speaker!