Every year, the biggest names in service and support head to Palm Springs to attend Field Service USA, where manufacturers and solution providers alike discuss the changing landscape of the Field Service space. This year will be no exception.
In 2013, companies recognized the need to look at processes through the lens of the customer and continually evolve and improve their operations to be competitive in the global marketplace. In 2014, companies are realizing that focusing solely on customer satisfaction and loyalty is not enough to stay ahead of the game. Changing technologies, precarious economic conditions and ever-evolving customer expectations are just some of the many factors that we’ll see as drivers for change at Field Service USA 2014. This year, we’re looking to key decision makers and solution providers to answer the age-old question, where does your company stand on some of the biggest issues facing field services today?
All you have to do to get early access to our 2014/2015 Field Service USA Benchmark study is take the whitepaper survey today. Once you do that, you’ll be automatically registered to receive the report. The survey is short, non-intrusive, and will give you an idea of what kind of insights we’ll find onsite at Field Service USA 2014.
This benchmark will assess trends in:
Remote On-Demand Training
Incentivizing Technicians to Make Sales
Innovations for Transforming Service Delivery
Opportunities for Revenue Generation in 2014
This whitepaper will also help us to shape and refine our topic offerings at our upcoming Field Service conferences. If you’d like to help and want access to exclusive research, take the 5 minute survey. The report will be sent your way as soon as results are compiled.
About the author
Deanna graduated from Marist College in 2010 with a double major in Political Science and Journalism. Her journalistic experiences include covering the 2012 New Hampshire primaries, acting as a field reporter at OWS, and working behind the scenes as an interactive producer at News 12. Prior to joining to WBR as Digital Content Manager and editor of the Field Service Blog, she worked as a journalist for Policymic.com, Talk Radio News Service, WNBC News Channel 4 and News 12. She will be writing about what’s happening in the Field Service industry, and educating her readers about best practices employed by the leaders in the field, bringing their words and advice straight to you. When not at work, Deanna enjoys drinking wet cappuccinos and dry humor.