Original source: http://diabsolutfsm.com/10-reasons-fsm-real-secret-santas-success/
Did you ever wonder how Santa delivers all those gifts to the right house at the right time? With a flawless track record, Santa is a role model when it comes to service excellence. Below we reveal the 10 reasons why Field Service Management is the real secret behind Santa’s success.
- Travel time
Before starting his evening trip around the globe Santa needs to calculate the ideal route to reach all the homes within a certain time. Missing an appointment/home is not an option. Having the capability to predict travel time through previous years’ experiences, weather conditions and air congestion are all critical to ensuring he can meet every boy and girl’s expectations.
- Great mobile application
With over 1.5 billion children under 15 years old the volume of accurate information that Santa needs readily accessible is huge. Santa doesn’t have time to waste flipping through volumes of excel worksheets and instead, likely has a solution that provides a great user interface with access to key information on demand, at his fingertips. While Santa’s memory is amazing, having quick access to historical gift information is equally important if caught and questioned while delivering presents.
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